Privacy Policy

Last Updated: November 22, 2025 Shannon Chapoy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website shannonchapoy.com (the "Website") or engage our love coaching services.

By using the Website or our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Information You Provide Directly

Name, email address, phone number, and postal address
Payment information (processed securely through third-party payment processors – we do not store full credit card details)
Information you share during coaching sessions (notes, goals, personal circumstances, etc.)
Any other information you voluntarily submit via forms, emails, or during sessions

b) Automatically Collected Information

IP address, browser type, device information, and operating system
Pages visited, time spent on the Website, and referring URLs
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

Schedule and deliver coaching sessions
Process payments and send invoices/receipts
Communicate with you (session reminders, follow-ups, newsletters if you opt in)
Improve our Website and services
Comply with legal obligations

3. Coaching Session Content

Information shared during coaching sessions is treated as strictly confidential and used solely to provide you with effective coaching. Session notes are stored securely and accessible only to your coach.

We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:

With trusted service providers (e.g., scheduling tools like Calendly/Acuity, payment processors like Stripe/PayPal, email services like Mailchimp) who are contractually obligated to protect your data
When required by law, regulation, or legal process (e.g., court order)
To protect the rights, safety, or property of ourselves, you, or others

5. Data Security

We use industry-standard security measures (SSL encryption, password protection, secure cloud storage) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use essential cookies to enable core Website functionality (e.g., booking forms).
We use analytics tools (Google Analytics, Meta Pixel, etc.) to understand how visitors use the Website.
You can disable cookies in your browser settings, but this may affect Website functionality.

7. Third-Party Links

Our Website may contain links to external sites (e.g., payment processors, scheduling tools). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

8. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Request a copy of your data

To exercise these rights, contact us at info@shannonchapoy.com. We will respond within a reasonable timeframe (typically within 30 days).

9. Data Retention

We retain personal data only as long as necessary to provide services and fulfill the purposes outlined in this policy.
Coaching notes are typically retained for e.g., 3–7 years for professional continuity and legal requirements, then securely deleted.
Financial records are kept as required by tax law.